A payout that does not stall

Why does 5Gringos Casino ask for KYC?

The licence requires every player to be identified, so the check runs once and takes about 69 hours before your money moves.

Start the check

Licensed & AuditedGaming Control Board Curaçao license OGL/2007/9899/495, independently tested by BMM Testlabs and iTech Labs

Six lines

Verification in brief

Read this and you will know who checks, how long it lasts and who to write to.

Checks run by

5Gringos Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2007/9899/495

Typical duration

69 hours

Required by

Before the first withdrawal

Questions go to

[email protected]

Youngest player

18+

Four moves

A clean first submission

Straight files and a steady hand are what our reviewers need to close the check quickly.

Label before you load

Open your profile and look for the documents area, then match each slot to the paper it names so nothing lands in the wrong place.

Corners in, glare out

Photograph the whole identity page flat, in daylight, with all four corners inside the frame and no glare across the text.

Name on every file

Send the address paper dated within the recent past and matching your registered details, then add a screenshot of the payment method showing your name.

Stay off the upload button

Leave the file alone while a reviewer reads it, keep an eye on your inbox for any resend request, and reply from the address on your account.

No rejected uploads

Papers behind the account

Keep this open while you photograph each paper, so the first set goes through.

Proof of identity

ConfirmsWho you are

Copy showsFull page, photo and dates clear

Proof of address

ConfirmsWhere you live

Copy showsYour name and the address matching

Payment method screenshot

ConfirmsThe funds are yours

Copy showsCard or wallet in your name

You are here

Before the payout, after the deposit

Under our Curaçao license, plain checks run quietly unless one of these four moments arrives.

Prepare for the higher ceiling

Asking for a higher ceiling is a request we must weigh against your history, so we confirm who is asking and what supports the new ceiling.

Proof of your years

Age is confirmed from your identity document alone, so we read it before any money moves and never rely on what you typed at sign-up.

Your first cash-out pending

Money leaving the account is where our license expects the identity to be settled, so the file is opened before the first payout is released.

Match the file to your name

Mismatched details stall everything, so we ask for a fresh copy that ties the account name and street to the same person and place.

Explain your funds in one short file

Our license from the Gaming Control Board Curaçao (OGL/2007/9899/495) obliges us to know that money on the account is clean. That duty is why the question arrives. Treat it as routine: nothing has been alleged against you, and the review closes once the papers line up.

Send whichever of these fits how the money reached the account:

Recent bank statement
Payslip or employer letter
Tax notice of assessment
Proof of a property sale
A letter explaining the funds

Refused once, easily fixed

Two addresses on one file. A document showing a different spelling or a previous street cannot tie the account to one person, so it is sent back. Match the spelling used when you signed up Add a second paper for the old address

Whole frame, nothing altered. Cropped edges and altered pixels remove the parts we check, so any edited image is declined on sight. Send the untouched original file Keep all four corners inside the frame

Soft focus, missing edge. A photo that is too soft or missing a corner hides the security features, so the reviewer cannot confirm it is real. Rest the phone on a flat surface Wipe the lens before the second shot

Before you upload

Answers that save you a second upload

Every answer here follows the same Curaçao licence that sets our checks, so nothing is guessed.

What happens if my name changed since I signed up?+

Upload a fresh proof of identity showing the new name. The verification team then matches the record to your account before any payout is released. Nothing else about your profile has to change.

Are my documents safe when I send them for the check?+

Yes. Files travel over 128-bit SSL encryption and land only with the verification team. Your proof of identity is opened to settle the check, then kept behind the same security as your account.

Which licence does 5Gringos Casino hold for identity checks?+

5Gringos Casino N.V. runs under licence OGL/2007/9899/495 from the Gaming Control Board Curaçao, company number 809278. That licence is what obliges us to confirm who you are before money leaves the account.

Will I have to send my documents again later on?+

Usually not. A cleared file stays cleared, so later withdrawals move without another upload. You may be asked again only if a detail on your account changes or a document passes its date.

At what point does the casino ask for verification?+

The licence requires it at the latest before your first withdrawal. The casino may also ask earlier, at registration or at the first deposit, so keep the documents within reach.

Why is the casino asking about my source of funds?+

It is a routine step in the licence against money laundering. Asking where your money comes from is standard for every player who reaches that point, not a sign of suspicion. Answer it plainly and the file keeps moving.

What should I do if a document gets refused?+

Read the note the verification team attaches, fix exactly that point and send a new copy. If the reason is unclear, the verification inbox at [email protected] can name the detail that failed. One corrected upload usually closes the file.